Justice Data Brief: Understanding New York City’s 311 Data

We are pleased to share a new Data Collaborative for Justice (DCJ) Justice Data and Research Brief, titled Understanding New York City’s 311 Calls, which provides information on the frequency of different types of complaints, highlights what 311 data can (and cannot) tell us about the concerns and priorities of New Yorkers, and examines the challenges in using calls to measure social disorder.


This brief is the second in our new series of Justice Data and Research Briefs, which provide succinct and accessible overviews of key trends and findings from our research on community, courts and confinement.  The first publication in this series, a research brief on marijuana enforcement in New York State summarized findings from a larger report, provided relevant policy context, suggested questions for future research, and was accompanied by a dynamic marijuana policy timeline.